Telemarketing Job Description

Telemarketing Job Description Telemarketing Job Description The telemarketing job description clearly outlines the tasks, duties and responsibilities of the telemarketing role. Adapt this telemarketer job description for your own use. Telemarketing jobs involve promoting a wide variety of products and services either via direct selling or through information gathering. The job duties may vary from industry to industry but these core responsibilities, activities and skills apply to the majority of telemarketer jobs. Telemarketing Job Description General PurposeContact businesses and individuals by telephone in order to promote and sell goods and services, receive orders, gather information, verify details or request donations for charitable causes.Main Job Tasks, Duties and ResponsibilitiesContact businesses and private individuals by telephone to promote products, services and/or charitable causesSolicit orders for goods and services over the telephoneExplain the product or service to potential customersDeliver scripted sales pitch to the customerAdjust scripted sales pitch to meet needs of specific individualsProvide pricing detailsHandle customer questionsObtain customer information including names and addressesRecord customer details including reaction to the product or service offeredReceive orders over the telephoneInput order details into the computer systemRecord customer details and details of transactionConfirm orders placed with field sales representativesObtain contact details of potential customers from sources including telephone directories and purchased listsSchedule appointments for sales staff to meet prospective customersConduct customer and marketing surveys Answer telephone calls from potential customers who are responding to advertisementsContact customers to follow up on initial interactionEducation and ExperienceKnowledge of sales and marketing principles and strategiesRelevant work experience in sales, marketing, promotions or telemarketingProduct knowledgeProficiency in relevant computer applicationsKey Telemarketer Skills and CompetenciesCommunication skillsInformation gathering and managementPersuasivenessAdaptabilityInitiativeTenaciousResilientNegotiation skillsStress toleranceHigh energy levelsSelf motivation Telemarketing Job Description Pages